Warmth and happiness

Well, British Gas passed the test, but barely. They promised a visit with 4 hours, and on the stroke of 3 hours and 59 minutes, as my finger was hovering over the redial button, there was a knock on the door. The man diagnosed the problem within seconds and had the whole thing sorted in under 5 minutes. Now we have hot water and heating again, which is obviously a good thing in December.

A huge contrast to Barclaycard, I'm sure you'll agree.

Another company that deserves an honorable mention, is BT. Recently my parents' phone line stopped working, taking their internet with it. They contacted BT from a mobile (on a Sunday), who informed them an engineer would be around on Monday morning. In the meantime, they diverted all calls to their landline to my mum's mobile. On Monday morning, the engineer arrived as promised and diagnosed the problem as the actual wire from the telegraph pole to the house. He warned it could take a few days to fix as they needed a special lorry to access it.

Ok, it's one of those things, but the lorry actually turned up the next day and fixed the problem. The new engineer came and checked the lines and got the call-forwarding removed.

It was all dealt with very effectively and efficiently, and another example of how big companies can give good service.

British Gas - good. British Telecom - good.

Perhaps Barclaycard should become British Barclaycard.